About Fire Mountain
philosophy family faq wildlife kids newsletter e-brochure gift certificate reservation policy
pet policy partners affiliations travel insurance privacy policy careers terms of use site map

home
accommodations
photo gallery
breakfast
features
heritage
location
leisure
new
events
media
about us
enhancements
rates
packages
contact us
reserve

home >> F.M. >> reservation policy

 

Reservation Policy

Reservations - Reservations are required. Telephone 800-775-4446 between 9 AM and 6 PM any day of the week to make a reservation or reserve online 24/7 to make a "real time" reservation. Your reservation is guaranteed and confirmed upon receipt of a reservation deposit and at that time a confirmation is sent to you instantly by email and you have immediate access to all supporting confirmation materials by secure login on our web site. A two-night minimum stay is required. Holiday periods and certain demand periods require a three-night to five-night minimum.

Reservation Deposits - A reservation deposit equal to 50% of your total charges is required to reserve and confirm your reservation and may be paid at the time of reserving your accommodation by American Express, Master Card, Visa, Discover or Visa check card. The credit card used for your reservation deposit must be present at check-in as required by your credit card company. Your reservation deposit may also be paid with a bank cashiers' check or a money order which we must receive within five days or the reservation will be voided to make room for others. A confirmed reservation obligates both the reserving guest and Fire Mountain for the entire length of the time reserved.

Rates - No refunds are given for late arrivals or early departures. All accommodation rates are for single or double occupancy. All rates quoted are per day. Above double occupancy there is a $35 additional charge per person per day for accommodation in the Inn and a $25 additional charge per person per day for accommodation in the Cabins. Most holiday periods carry special rates. A 10% reduction in rates is afforded stays of five nights or longer. A reservation made for one or more accommodation requires one responsible party to make the required reservation deposit, the security deposit if required, and the payment of any remaining balance upon arrival. All rates are subject to a 10% state and local sales and occupancy tax. No gratuity is included in your charges. Tariffs, rates, fees, taxes and policies are subject to change without notice.

ArrivalYour "check-in time" is by reservation within a two hour window between Noon and 7:30 pm, mutually agreed upon at the time of making your reservation. Your reserved arrival period will be confirmed in your confirmation letter. Because of our small size and secluded location reserved arrival periods are established in order that we may schedule a staff member to welcome and assist your party. If you have not arrived by the end of your two hour reserved check-in period your reservation will be considered a cancellation. To change your reserved two hour arrival period a minimum of 24 hours notice is required in order that we may have an opportunity to reschedule staff.

Payments - All remaining charges and security deposits are payable at time of check-in. American Express, Master Card, Visa, Discover, Visa check card, cash, or traveler's checks are the only forms of payment available at check-in.

Cancellation - Because of our small size and secluded location cancellations affect us significantly. For these reasons we uphold a strict cancellation policy. For cancellation made 30 days or more prior to your arrival we happily return your funds, less a $50 processing fee per reserved accommodation. After that no refund is possible regardless of the reason. You are always welcome to send someone else in your place.  Fire Mountain recommends that you purchase travel insurance.

Departure - Departure time is noon. Please check-out at the Guest Services & Reception Office or leave your key in the post box located at the front entrance to the Guest Services & Reception Office.

Security Deposits - Cabin occupancy requires a security deposit equal to one nights' highest rate. Security deposits will be forfeited in the event of damage to any facility, out of the ordinary or excessive housekeeping services, unauthorized pet occupancies, smoking inside any structure, or for leaving a fire burning unattended. Agreement and compliance with our Cabin security deposit policy is required.

Smoking - No smoking of any kind is allowed inside any structure on Fire Mountain. Cigarettes are limited to designated outside areas of select accommodations. No pipes or cigars are allowed on Fire Mountain. The Treehouses are located in a "smoke free environment" which encompasses the inside and outside of each Treehouse.

Children - Families with children and young adults are welcome in Cabins. Families with young adults are welcome in the Inn and the Treehouses of the Inn.

Pets - Under certain circumstances, some small dogs are allowed in certain Cabins only. Approval must be obtained prior to your arrival and your pet must be confirmed by name in your reservation confirmation letter to indicate approval. For approval your pet must meet the Fire Mountain pet policy.

Special Notes of Interest - Occasional check-in delays may occur during times of heavy departure due to the special attention given to each accommodation. Our staff will do everything possible to make you comfortable during that time.

Fire Mountain is a very special retreat from the outside world.

To enhance and maintain the tranquil, serene, peaceful and very special environment at Fire Mountain we do not have televisions nor are they welcome. Radios, in-room phones, clocks, alarms, newspapers and air conditioning compressors have also been omitted. Fire Mountain does not support business services such as fax or internet access.

In order to assure privacy and a restful atmosphere for our guests, use of the property is reserved exclusively for registered guests and their guests. Drop by visiting, by others, is not allowed. Tours of the property are by advance appointment only. There are no signs to Fire Mountain.

Our guests’ privacy is our highest priority!

back to top

Fire Mountain Inn, Cabins and Treehouses

Highlands NC 28741